TAXI2.EU acts as an intermediary agent for third party transport service providers.
The contract (final agreement) for the provision of the transport
service is between you (The Client), and the third party service
provider, from now on termed as your Driver.
By booking a service on our website, you are entering into a contract with the Driver.
Reservations at TAXI2.EU are subject to the availability of the transfer companies and appropriate vehicles.
Travel details
For transfers from the airport, the Driver will take the initial
planned time of arrival of your flight (submitted during the booking by
client) as a reference for the pick-up time of the client. The local
average time to collect checked-in luggage and get through customs will
be added to the initial planned time of arrival, i.e. time of arrival of
the plane is not equal to the time the Client will be picked up by the
Driver.
Compare your booking details with the confirmation receipt of your
Driver. Eventual changes (all changes, including flight delays) or
discrepancies need to be reported directly to your Driver via our system
(to manage at our Website in 'Your bookings' page).
Any adjustments to your flight will be taken in consideration but could result in possible waiting times.
We advise the Client to contact the Driver if the delay is more than 1 hour.
Liability
The liability for the provision of transfer services between you
and the Driver is restricted solely to those two parties between whom
the service has been contracted.
TAXI2.EU liabilities resulting from this agreement shall
therefore be limited to those of a third-party broker between you and
the Driver.
Any liabilities resulting from the provision of the transfer
service shall be the sole responsibility of the Driver and their
insurance companies.
TAXI2.EU and/or the Driver is not liable for damages resulting
from delays, including delays caused by waiting time on the airport,
including damages caused by missing any possible transfers and
connections, including connecting flights, if and to the extent that
TAXI2.EU and/or Driver demonstrates that she or her employees took
reasonable measures to prevent the damages, or if and to the extent it
was not possible for TAXI2.EU and/or Driver and her employees to take
measures to take such measures.
In agreeing to the Terms and Conditions, you accept that TAXI2.EU
will in no way be held responsible for any losses, expenses or claims
made by you in the event of any problem associated with the transfer and
all claims will be redirected to the Driver.
TAXI2.EU will, however, use all reasonable efforts to assist the user in solving any issues or complaints.
Availability of Services
TAXI2.EU is entitled, on behalf of the Driver, to refuse any order placed by you.
We do not guarantee to successfully allocate a Driver to every booking request.
All information given on the websites is in good faith and is believed to be correct at the time of print.
TAXI2.EU will not be responsible for any other inaccuracies due
to out of date information which may have not been pointed out to us by
the Driver.
Transport Service
The route to or from the destination cannot be guaranteed and the
Google map displayed on our website is solely for informational
purposes. Whilst reasonable effort is made to ensure that pickup times
are respected, they are not guaranteed. Unused transfers are not
refundable and alternative transport costs will not be reimbursed unless
pre-authorised by a Customer Service Center member of our team. If
authorised to take alternative transport, please ensure that you obtain a
receipt and submit it to our Customer Service Center for review. No
payment will be due for travel expense claims submitted without valid
receipts.
For arrival transfers, our drivers will wait for you upon arrival
until a maximum of 90 minutes after your scheduled landing time. Upon
departure, our drivers will wait by the pick-up point a maximum of 20
minutes after the published pick-up time. If you request the driver to
wait beyond those 20 minutes, please note that a waiting fee might be
charged directly by the Driver.
You are responsible for checking the agreed pickup time and for
ensuring that the resulting arrival time at the airport departure
terminal is at least 10 minutes before the check-in desk opens (not
closes) and under no circumstances less than two hours prior to the
scheduled flight departure time.
The Driver will pick you up and set you down as close as possible
to the given addresses. In the event that access via a conventional
route is closed due to weather conditions, road accidents etc., the
driver will, at your express request, use a longer route to reach the
agreed destination, but in such instances you may be liable for any
additional costs.
Whilst we endeavour to provide SMS confirmation messages, this
service is dependent upon telephone networks that are beyond our
control. If a text message is lost or delayed the Customer shall refer
to information provided by email or in the ‘Your Bookings’ section of
our Website.
Payment
TAXI2.EU offers two payment options:
Customer pays a deposit during online reservation process, the remainder will be paid to the driver
Full payment during online reservation process
Some destinations may require full payment in advance.
Changes and Cancellations by You
Any changes (e.g. flight delays) to the transfer details must be
requested through the ‘Your Booking’ section of the Website prior to the
date of travel and will not take effect until checked with the Driver
and confirmed to you by email.
If you cancel, up to 48 hours before the pickup time (as mentioned
in the voucher) the cancellation charge is 25% of the price of the
initial booking.
If you cancel, between 48 and 24 hours before the scheduled pickup
time (as mentioned in the voucher), the cancellation charge is 50% of
the price of the initial booking.
If you cancel, within 24 hours before the scheduled pickup time (as
mentioned in the voucher), the cancellation charge is 100% of the price
of the initial booking.
Changes and cancellations by TAXI2.EU
We will use all reasonable effort to honour your vehicle
preference, however we may need to schedule an alternative vehicle for
operational or safety reasons. If we need to change your booking to a
lower category or smaller vehicle for which a lower rate is available,
we will refund you the difference.
In rare instances we may need to cancel your ride. In such
circumstances you will receive a 100% refund (which will be paid within
30 days), but we shall have no further liability to you arising out of
such cancellation. We will, however, use all reasonable efforts to try
and find suitable alternatives for any confirmed booking subsequently
cancelled by us.
Changes and Cancellations by the Supplier
In case of a (flight) delay > 1 hour of the Customer, the Driver
holds the right to cancel the booking or charge for the additional
waiting time (>1 hour). In case of cancellation by the Driver, the
full amount paid by the Customer will be refunded.
We will inform you as soon as reasonably possible if the Driver
needs to make a significant change to your booking or to cancel them. We
will also use all reasonable efforts to find an alternative suitable
Driver for you at no extra cost, but we will have no further liability
to you.
Refund Policy
Any cancellation of contract must be made in writing by email addressed to our Customer Service Centre.
If we receive your cancellation request more than 48 hours before
the scheduled pickup time of the transfer you wish to cancel, the amount
paid for this transfer will be refunded, minus 25% of the total
booking amount. No monies will be refunded for cancellations received
less than 24 hours from the scheduled time of the transfer you wish to
cancel.
Refunds will be paid within 30 days.
Child seats
Each country has different rules and regulations regarding the use of baby and child seats.
Child/ baby seats will be provided if booked whenever possible,
however there may be instances when such seats are unable to be
provided. In such instances, you will be entitled to a full refund for
seats not supplied. If you are unwilling to travel in the event that
child / baby seats are not supplied, please provide your own.
Luggage
Our prices include one bag or suitcase per passenger seat (based on
a maximum combined size of 158cm, length + width + height) per item.
All luggage must be declared when the booking is being made. Smaller
items that fit in the passenger footwell (e.g. a laptopcase, handbag or
small shoulder bag) do not need to be declared. The passenger shall be
liable for all expenses incurred should additional vehicles be required
to transport non-declared excess luggage.
Extra luggage as well as bulky items could be charged.
Contact TAXI2.EU Customer Service Center for more details.
Contact
All contact related to the amendment of your booking details must
be requested by email or through the ‘Your Bookings’ section (to be
reached via our site).
It is essential to check that the email address you provided is
correct and that you read all incoming emails up to the time of your
Transfer.
In the event of unavoidable alterations to the contract, we will
inform you by emailing the address provided by you at the moment of
booking, the act of sending this email being considered as proof of
receipt by you. The same system applies to all other advisory emails
which we may send to you.
If for any other reason you fail to be at the pickup point within a
reasonable time after the scheduled collection time specified on your
Voucher, the Driver will try to contact you on the mobile telephone
number you have provided.
If it is not possible to reach you because you have not provided an
operational mobile telephone number at the time of booking, you have no
or poor connection, no signal, activated voicemail or the call is
unanswered, the service will not be provided, the Driver is relieved of
their obligations and a refund will not be due.
Force Majeure
TAXI2.EU and your driver cannot be held liable for delays,
changes or cancellation of service due to Force Majeure, or to other
circumstances that are unforeseeable or beyond the driver's control.
Languages
Our Customer Service help desk and email assistance in English,
Spanish, French and Portuguese is available during office hours. We will
try to offer you assistance in the language you used to make your
booking whenever possible.
Whilst we pay great attention to the quality of the translation of
our websites and terms&conditions, in the event of any discrepancy
the English version shall prevail.
Website
Copyrights, trademarks and other intellectual property rights of
the websites are protected by national and international regulations
governing intellectual property.
Images of the transport options shown during the booking are
indicative only. Color, brand or model may differ from the pictures
shown.
Disputes
These Terms and Conditions are governed by Dutch law.
Any disputes that arise in connection with these Terms and Conditions shall be settled through the competent court in Amsterdam.
Company details
The website https://www.taxi2.eu is being owned by Financieel Planburo